You may return ANY Truxxx product within 35 days of the purchase date for a refund of the original purchase price less freight. (Your purchase price includes a small freight charge which is not refunded – the amount of your outgoing freight costs will be posted on the bottom left side of your invoice ).
***Installed kits are not available for return – if you have used it and changed your mind consider it the same thing as eating a meal in a restaurant, going home, going to bed for the evening, getting up, having your morning movement and then returning the “meal” in a doggy waste bag.*** please note there are no exceptions to this policy due to insurance regulations ***
Returns are not accepted after 35 days – returns are subject to a restocking fee – this is UP TO 25% plus any outgoing freight costs and only for NEW UNOPENED AND UNUSED kits… (I am sorry you bought 35’s for your Ridgeline and the kit doesn’t work, but seriously….you really should have known better, the problem isn’t us, it is that “keyboard” warrior who said it would work…you know, that guy living in mom’s basement eating Cheetos and who thinks he is an expert because he has read every forum thread posted the last 5 years…that is your problem for not call us and asking, not ours because you got lazy and didn’t pick up the phone…remember, we answer it 7 days a week and we don’t use a phone system, you will talk to a real human who works for our company, not someone in a call center :-} )
Items without a RGA form and a copy of original sales order or order # will not not be processed…period.
Any returns without correct info will simply sit in a corner of the warehouse unopened and waiting for the return fairy to show up and magically look through 20 years of order history “trying to line up the part number with the name and address on the shipping label“…if there is no name or address on the shipping label even the magical return fairy will find the return impossible to process…and yes, it will sit in the corner forever collecting dust…we have a pallet of boxes collecting dust already, we would rather not have any more…
You are responsible for return shipping charges unless other arrangements have been made when getting your RGA number.
Please include all original items in your return shipment – missing pieces will make all returns subject to the above mentioned 25% restocking fees and if too many parts are missing we will simply be forced to make your return ineligible for a refund…stories about the dog eating the instructions or the hardware bag or even the strut caps may have worked in Grade 5 when you didn’t do your homework but I was in that class too…my dog was great, it was my sister who flushed my homework down the toilet :-}
****No returns accepted after 15 days (severe weather delays as posted in your tracking history are allowable) of your RGA number being created under any circumstances****
Refunds will be applied to the original payment method that was used…if your original payment method is not available to use we have no option but to issue you a credit ( our credit card processing company gives us 30-40 days max as this is done for YOUR security against fraud by the credit card company NOT US)
***your bank may require additional processing time to reflect the refund in your account***
** Truxxx does not keep credit card #’s on file, we NEVER SEE YOUR CARD NUMBER***
Purchases from Truxxx Dealers or Online Stores: all items purchased from Truxxx Dealers or Online Stores must be returned to those stores in conjunction with that dealer or Online store’s policy.
Warranty and Defective Returns: If you have been issued a warranty replacement part, we may request you return the defective part. In these cases Truxxx will pay for return shipping. If necessary, this procedure will be highlighted further when you’ve submitted a Warranty Claim